Services
Providing Everything You Need
Shipping
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.i. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment, we cannot accept any changes to the product(s) ordered. Shipping to Hawaii, Alaska, Puerto Rico, and Nunavut is not available, and shipping outside of Canada and the United States is not available. It is the customer's responsibility to keep track of the order from shipment to delivery. Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delays in shipping times and is not always available. White Glove service is only available to certain areas in Canada but is available throughout the US. Please consult customer service to inquire about your area.
Custom Order
Products which include cushions are provided with a choice of various colors and fabric textures (unless specified). Wood type and Metal material are also available in variations (if available). Follow the link to Materials page for more information
Custom Order: Full payment is required. You will be notified for additional fees on custom orders (i.e. cushion colors, fabrics, etc). Once production has commenced, all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time on average is 24-35 days. Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 2 months from the date of the payment, the customer has the right to cancel the custom order for a full refund. Once a custom order has been submitted there are no modifications. Your credit card will be automatically charged for outstanding payments according to our Policy, including but not limited to overdue invoices and additional charges. The WFW Outdoor Furniture Warranty applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse. If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of WFW Outdoor Furniture's effort to inform the customer of delivery, the customer forfeits the non-refundable payment paid and WFW Outdoor Furniture has full discretion on how the order’s items are to be handled.
Store Policy
Our mission is to provide the best service and experience from the time you decide to make your order to the time your favorite items are delivered to your door. There's no guessing with us, we want to be transparent and provide you with the most information and give you a great experience!
Refund: If the shipment is delayed or product quality differs from what are specified in the online order, you can claim for a refund. Quick refund: If you apply for a refund within two hours of making a payment, you will receive a refund immediately.
Pricing Disclaimer: Our goal is to provide accuracy in all prices, delivery rates and other information. All prices online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.